You must have a valid @cyberlink.ca email address or Cyberlink hosted domain email address to send/receive email via our mail servers.

If you use Cyberlink for your Internet Access with another service for your email, Google, Yahoo etc., you should contact their Support Services Department for instructions on how to configure your email program.

Please refer to the help menu from your email client to make the appropriate setting changes or call our support line for assistance.

IMPORTANT PLEASE READ: The information provide below is intended for use in configuring your email client using the Internet Message Access Protocol (IMAP). If you are currently using the Post Office Protocol (POP) your email has been stored locally on your computer and failure to back it up prior to making any changes to your account settings could result in loosing your saved messages.

START HERE

Before you try any of the setups listed below you might wish to simply update your existing IMAP email client to point to the new mail server. To do this navigate to your account settings and ensure you have the following settings:

  • incoming server: mx.cyberlink.ca with encrypted (TLS/SSL) port 993
  • outgoing server: mx.cyberlink.ca with encrypted (STARTTLS) port 587

For Mac Mail

  1. Open Mail
  2. Choose Mail – Preferences
  3. Under accounts – select your account
  4. Under the section Incoming Mail Server (IMAP)
  5. change the hostname to mx.cyberlink.ca
  6. Place a check mark next to Automatically manage connection settings
  7. Under the section Outgoing Mail Server (SMTP) change the hostname to mx.cyberlink.ca
  8. Place a check mark next to Automatically manage connection settings
Windows Mail
  1. Open the Mail app.
  2. If you have not previously used Mail, you can click Add Account in the main window. Proceed to step 4.
  3. Click the Gear icon on the bottom bar left side of screen
  4. Click Add an account
  5. Click Other Account Pop, IMAP
  6. Fill out the fields with your information
    1. Email address: your email address
    2. Send your messages using this name: your name
    3. Password: password for your email address
  7. click Sign in
  8. click Done
Microsoft Outlook
  1. Close Outlook.
  2. Navigate to the Windows Control Panel
  3. Change your view from Category to Small Icons
  4. Click on Mail (Microsoft Outlook 2016) or Mail (32-bit)
  5. Click Email Accounts
  6. Click New
  7. Select Manual setup or additional server types
  8. Click Next
  9. Select IMAP
  10. Click Next
  11. Enter the information that is required to conect to the server (mail server: mx.cyberlink.ca | User Name: your full email address)
  12. Under Account Type: Select IMAP
  13. Click More Settings Button
  14. Click Outgoing Server
  15. Mark a check next to My outgoing server (SMTP) requires authentication
  16. Click Advanced
  17. Change The Server Port Numbers to:
    • Incoming server (IMAP): 143
    • Type of encrypted connection: StartTLS
    • Outgoing server (SMTP): 587
    • Type of encrypted connection: StartTLS
  18. Click OK
  19. Click Next (a test window will pop up)
  20. Click Close
  21. Click Finish
Mail for iOS
  1. Open the Settings app, tap Passwords & Accounts, tap Add Account, select Other.
  2. Enter your email address, enter a Description for this account (e.g. your email address) and tap Next.
  3. Make sure you select IMAP
  4. In the INCOMMING MAIL SERVER section
    1. Host Name: mx.cyberlink.ca
    2. User Name: your email address (e.g. johndoe@cyberlink.ca)
    3. Password: your email address password
  5. In the OUTGOING MAIL SERVER section
    1. Host Name: mx.cyberlink.ca
    2. User Name: your email address (e.g. johndoe@cyberlink.ca)
    3. Password: your email address password
  6. tap Next
  7. Finally, tap Save.
Mail on Android
  1. Open Mail
  2. Tap on the three horizontal bars icon in the upper left
  3. Tap the gear icon at the upper right
  4. Tap add account (will default to this screen if Android Mail has no accounts setup already)
  5. Tap Other
  6. Enter your email address and password
  7. Tap Manual Setup in the lower left
  8. Tap IMAP and enter/correct the following information
    1. Email Address: your email address
    2. Username:  your email address
    3. IMAP Server: mx.cyberlink.ca
    4. Security Type: SSL
    5. Port:  993
    6. SMTP Server: mx.cyberlink.ca
    7. Security Type: TLS
    8. Port: 587
  9. Require authentication to send emails section:
    1. Ensure the slider is set to enabled
    2. Username: your email address
    3. Password: your password
  10. Tap Sign In at lower right
Mac Mail
  1. Open Mail
  2. Click Mail
  3. Click Preferences
  4. Click Accounts
  5. Click the + at the bottom of the list
  6. Choose Other Mail Account….
  7. Fill out your name, email address and password
  8. Click Sign In
  9. Fill the username with: your email address (e.g. johndoe@cyberlink.ca)
  10. Fill Incoming Mail Server and Outgoing Mail Server with: mx.cyberlink.ca
  11. Click Sign In
  12. Click Done
Mozilla Thunderbird
  1. Launch Thunderbird.
  2. If this is the first time you launched Thunderbird, it asks you whether you would like a new email address. Click Skip this and use my existing email and proceed to step 4.
  3. Go to the Tools menu and select Account Settings.
  4. Click the Account Actions dropdown menu at the bottom left and select Add Mail Account.
  5. Enter your name, email address and your password. Make sure the Remember password checkbox is selected and click Continue.
  6. Once the configuration has been automatically detected, click Done.
  7. If you already had other accounts configured in Thunderbird, select the new one on the left, click the Account Actions dropdown and select Set as Default.
  8. Close the account settings window with the OK button.
eM Client
  1. Launch eM Client.
  2. If this is the first time you launched eM Client, it asks you to set up your account. Proceed to step 4.
  3. Go to Menu at the top, select Tools and Accounts.
  4. Enter your email address and click Start Now.
  5. Enter your password and click Continue.
  6. Enter your name and click Next.
  7. Click Finish.
Unsupported Email Programs
The following list of email clients have reached End of Life (EOL) and are no longer supported. In addition these products no longer receive security updates an place your personal information at risk through continued use. To remain supported, users will need to upgrade to a more recent version of the product or install an alternate product.
Microsoft Outlook 2007 EOL: October 10, 2017
Windows Live Mail EOL: June 30, 2016
Outlook 2003 EOL: April 8, 2014
Outlook Express EOL: April 8, 2014
As an alternative to the above applications we recommend the eM Client which you can download from https://www.emclient.com/download
If this is the first time you open eM Client it will prompt you to start a new account and import from the old  program. DO NOT IMPORT  importing will simply bring the wrong server settings from your old application to the new application. For now skip the import and click next to Add Account and skip to 5 in the instructions below.
If you’re repeating this process to add an additional account:
  1. click Menu,
  2. click Tools,
  3. click Account,
  4. click the + at the bottom of the account screen.
  5. Follow the Automatic Setup instructions.
Of you are migrating from an older email program and wish to move any saved message from the old program to em Client (required for anyone who was previously configured as POP3) you can use the following steps to import your message.
  1. click Menu,
  2. click File,
  3. click Import
  4. Select the Application to import from
  5. On the Import Selected folders screen: Unselect any folders that you do not wish to import (e.g. Deleted, Trash, Junk Mail).
  6. click Finish

 

Manual Setup
Service Encryption Host Port
IMAP STARTTLS mx.cyberlink.ca 143
IMAPS TLS/SSL mx.cyberlink.ca 993
POP3 STARTTLS mx.cyberlink.ca 110
POP3S TLS/SSL mx.cyberlink.ca 995
SMTP STARTTLS mx.cyberlink.ca 587
SMTPS TLS/SSL mx.cyberlink.ca 465

Please use “plain” as authentication mechanisms. Contrary to the assumption no passwords will be transfered plain text, as no authentication is allowed to take place without TLS.