Unfortunately, spam is a hazard of using email. While our filtering services do stop a very high percentage of spam messages, there still may be the odd one that gets through.  Luckily, dealing with spam is fairly simple.  

Never reply to a spam message even if it’s requesting them to stop sending you messages, as that will often increase the potential amount of spam you may receive. 

Some advertising and group messages from companies will have an ‘Unsubscribe’ link, usually at the bottom of the email message. Clicking this link and removing your address from their system is usually the easiest method,  

Always verify the company/email is from a reputable source as, some spam message can hide nefarious links in their content, before clicking on any links. 

 If there is no unsubscribe link, most email services will have an option in their client to mark a message as ‘spam’ which will then, going forward, put any messages from that sender into the spam section of the client. You can still check the spam section periodically to ensure there are no legitimate messages that have been marked as spam, and if there are you can move them back to your normal inbox as necessary. 

Spam and scam emails are becoming more deceptive and difficult to detect, you should always verify the source or sending address of an email message you think may be suspicious. Messages coming from bank or financial institution and popular streaming services should be examined carefully to ensure they are valid, especially if they contain links and instructions on logging into your account. A common scam/spam message that has circulated frequently is a message that appears to be from a bank asking the client to login and change their password due to their account being hacked, however the login links in the email are not legitimate but is for a site that just collects the username and password of the client which the scammers can then use to access the client’s actual online banking account. 

 Best practice is to call the sender or company sending the email if you think it’s a legitimate email but want to verify that.